Dunning That Reads the Room.
Not a Template on a Timer.
LedgerUp runs escalating dunning sequences that adapt to each customer — and stop the moment a payment is matched. No spam, no chasing paid invoices.
Template dunning vs intelligent dunning
Traditional dunning tools fire the same email on a fixed schedule. Here is what changes when an AI agent owns the sequence.
Without automation
- Same templated email blasted to every customer regardless of history
- Reminders keep firing after the customer already paid — eroding trust
- No escalation logic — day 60 gets the same energy as day 5
- Replies land in a shared inbox nobody monitors
- Sequences configured once, then never tuned again
With LedgerUp
- Each message personalized with invoice details, history, and relationship context
- Sequences suppress instantly when a payment is matched in your billing system
- Tone and urgency escalate automatically as invoices age — friendly at 5 days, firm at 60
- Ari reads and handles replies — questions answered, disputes routed to your team in Slack
- Cadence adapts to each customer’s payment behavior over time
How dunning automation works
From first overdue day to collected payment — with zero manual sends.
Ari monitors every open invoice
LedgerUp watches invoice status in Stripe, QuickBooks, NetSuite, Sage Intacct, or Xero in real time. The moment an invoice crosses its due date, it enters the dunning workflow — no manual flagging or exported aging reports.
The sequence starts — personalized, not templated
Ari sends the first notice with the invoice number, amount, due date, and payment link. Tone follows your brand guidelines and the customer relationship: a first-time late payer gets a courtesy nudge, a chronic late payer gets structure.
Escalation builds with invoice age
Follow-ups escalate on your configured schedule — by aging bucket, invoice amount, and customer tier. Ari can loop in additional stakeholders, reference contract terms, and flag high-risk accounts to your AR team before they hit 90 days.
Payment matched, sequence stopped
When cash lands, Ari matches the payment to the invoice and halts the sequence immediately — across every channel. Customers never get chased for an invoice they already paid, and your team sees the resolution in Slack.
Works with your existing stack
LedgerUp connects to the tools you already use — no migration required.
Dunning use cases
How B2B finance teams run dunning with LedgerUp.
Stripe Dunning Beyond Card Retries
Stripe’s built-in dunning covers failed card payments. For invoiced B2B customers paying by ACH or wire, Ari runs the human-facing sequence — emails, escalation, and reply handling — synced to Stripe invoice status.
A $40K annual invoice paid by wire gets a due-date notice, then escalating follow-ups at 7, 14, and 30 days — each referencing the signed order form.
Aging-Bucket Escalation
Different aging buckets need different pressure. Ari moves accounts through your escalation path automatically — reminder, structured follow-up, stakeholder escalation, final notice — based on days overdue and amount.
Invoices over $10K that hit 45 days overdue trigger an escalation to the customer’s procurement contact and a Slack alert to your controller.
Payment-Matched Suppression
The fastest way to burn goodwill is dunning a customer who paid yesterday. Because Ari also handles cash application, sequences stop the moment payment is matched — not on the next batch sync.
A customer pays by ACH at 4 PM; the day-30 notice scheduled for 9 AM the next morning never sends.
Dunning is one lever in collections
Ari automates the entire collections workflow — dunning is just the outbound half.
Collections escalation
See how Ari prioritizes outreach by aging and risk, and escalates high-value overdue accounts to humans at the right moment.
See collections escalationCash application
Dunning suppression only works when payments are matched fast. Ari applies payments to invoices automatically.
See cash applicationPayment reminders
Pre-due-date reminders prevent invoices from ever entering dunning. Ari sends those too.
See payment remindersDunning automation FAQ
Common questions about automating dunning with LedgerUp.
How is this different from Stripe’s built-in dunning?
Stripe dunning retries failed card payments and emails receipts. LedgerUp handles the B2B side: invoiced customers on Net 30/60/90 terms paying by ACH, wire, or check. Ari writes personalized outreach, escalates through stakeholders, handles replies, and stops the sequence when payment is matched — none of which card-retry dunning does.
Can I control the tone and cadence of dunning emails?
Yes. You set the sender identity, tone guidelines (friendly, professional, firm), cadence per aging bucket, and escalation rules by amount and customer tier. Ari executes within those guardrails and adapts message content to each customer’s context.
What stops Ari from dunning a customer who already paid?
Ari matches incoming payments to invoices in your billing system as they land. The moment a payment is applied — even a partial payment — the sequence pauses or stops per your rules. Suppression is event-driven, not dependent on a nightly sync.
How does escalation work for enterprise accounts?
You define escalation paths per customer tier. A typical enterprise path: courtesy reminder to AP, structured follow-up referencing the PO, escalation to the procurement or business contact, then a Slack alert to your AR lead for a human touch. Ari handles the first three automatically.
Does dunning work with QuickBooks and NetSuite?
Yes. Ari monitors invoice status in QuickBooks, NetSuite, Sage Intacct, Xero, and Stripe, and writes payment status back so your ERP stays the source of truth. Sequences key off real invoice state, not a separate copy of your AR data.
What happens when a customer disputes an invoice mid-sequence?
Ari classifies the reply as a dispute, pauses the sequence, and routes the dispute to your team in Slack with the full thread and invoice context. Once resolved — including credit memo or rebill if needed — the sequence resumes or closes.
How long does setup take?
Most teams have automated dunning live within a week: connect your billing system, set cadence and escalation rules, review Ari’s first drafts, then turn on autopilot. No engineering work required.